Managing Conflict & Difficult Conversations for Tradies
20 mins
About this course
Conflicts are inevitable in any team, but how they are handled can make all the difference.This module provides practical strategies to help leaders manage conflict and guide difficult conversations in a way that supports positive outcomes. It focuses on recognising conflict early, understanding resolution styles, and promoting open communication and trust within teams.Learning OutcomesOn completion of this module, you should understand:
- the common causes of conflict and how conflict can escalate
- the different conflict resolution styles and when to use each one
- techniques for de-escalating tense or difficult conversations
- how open communication can help prevent conflict
- the importance of psychological safety and trust in building strong team relationships.
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Managing Conflict & Difficult Situations
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